Effective January 6, 2025, at 10:00 AM, AXS, a leader in global ticketing, will become the official ticketing partner for Ponte Vedra Concert Hall.

Starting January 6, 2025, at 10:00 AM, tickets will be available for purchase at PVConcertHall.com, AXS.com, or The St. Augustine Amphitheatre Box Office amidst renovation of Ponte Vedra Concert Hall.

Please note: Purchasing tickets from any source other than PVConcertHall.com, one of our Box Office locations, or via AXS.com after January 6, 2025 at 10:00 AM, is done at the buyer’s own risk. Tickets purchased through third-party sellers may not be valid for entry and cannot be verified.

Yes. Ticketmaster will stop selling tickets to events at Ponte Vedra Concert Hall effective January 6, 2025, at 10:00 AM.

Starting January 6, 2025, at 10:00 AM, all tickets for events will be available exclusively through AXS at PVConcertHall.com, AXS.com, as well as on-site at the venue Box Office following our renovation period.

Please contact the original point of purchase:

• If you purchased your tickets after January 6, 2025, at 10:00 AM, please visit AXS Support.
• If you purchased your tickets at one of our on-site Box Office locations, please visit the point of purchase.

Still having issues? Please contact: AmpInfo@TheAmp.com or call 904-209-3746.

If you can’t find your tickets, please contact the original point of purchase:

• If you purchased your tickets after January 6, 2025, at 10:00 AM, please visit AXS Support.
• If you purchased your tickets at one of our on-site Box Office locations, please visit the point of purchase.

Still having issues? Please contact: AmpInfo@TheAmp.com or call 904-209-3746.

Refunds will be issued at the original point of purchase:

• If you purchased your tickets online after January 6, 2025, at 10:00 AM, AXS will automatically issue your refund.
• If you purchased your tickets at one of our on-site Box Office locations, please visit the point of purchase and bring the following:
  1. Your tickets
  2. Proof of purchase
  3. Credit card used for purchase.

Note: Refunds typically post to your account within 30 business days of the cancellation announcement.

Once the rescheduled date is announced, keep an eye on your inbox for next steps:

• If you purchased your tickets online after January 6, 2025, at 10:00 AM, AXS will automatically issue your refund.
• If you purchased your tickets at one of our on-site Box Office locations, please visit the point of purchase and bring the following:
  1. Your tickets
  2. Proof of purchase
  3. Credit card used for purchase.

Still having issues? Please contact: AmpInfo@TheAmp.com or call 904-209-3746.

Upon purchasing tickets, your AXS tickets will be automatically added to your existing AXS account. If you do not currently have an AXS account, you will be instructed to create one during your purchase. You can also create an account without purchasing tickets by going to AXS.com and enter some very basic account information. After completing the account information, you may buy, sell or manage any seats in your account.

AXS Mobile ID is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app and is the preferred admission method for the venue. It eliminates paper tickets and allows you to enter the venue with your AXS Mobile ID and manage your tickets digitally. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue.

AXS Mobile ID allows for convenience, flexibility and security. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show.

AXS Mobile ID via the AXS app is the only form of entry, but if you don’t have access to a smartphone, you may use the credit card you used to purchase the tickets.

1. Get the AXS app if you haven't already
2. Open the App and sign in to see your tickets.
3. Show the ticket in the App at the entrance and get them scanned to enter.
4. Enjoy the event!

Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue.

Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own AXS Mobile ID.

A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.

Your guests will need to create an AXS account to receive tickets. Guests can transfer the tickets back to you if they can’t attend or you can cancel the transfer if they have yet to set up their AXS account. If they already have an AXS account set up the tickets will go in their account automatically.

Here's how it works:

1. Click the Transfer button next to the event in your AXS account.
2. Select the tickets to transfer and enter the recipient's information.
3. On the review page, click the Transfer button to send the tickets.

The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.

Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

No. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).

Yes! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS app. When it’s time for the event, they can open the app to show their tickets on their phone.

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise, you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.

AXS is the exclusive ticket provider for Ponte Vedra Concert Hall. Tickets purchased from other sources may not be valid. Ponte Vedra Concert Hall is unable to honor or replace invalid or counterfeit tickets. If you are subject to fraud, you may not have any recourse to refund your money.

Accessible seating for those with disabilities is available for purchased online at AXS.com or at the St. Augustine Amphitheatre Box Office during renovation. Guests may purchase three companion tickets with each ADA ticket purchased. For Additional ADA information visit the Accessibility Page.

Admission for children varies per event, however, generally, children under two years of age are free if sitting on an adult’s lap. Be sure to check with the Box Office regarding specific events.

Ponte Vedra Concert Hall has a no re-entry policy. For emergencies or special requests, please speak with a guest services representative prior to leaving the venue during an event.

If an event is postponed, rescheduled or canceled, refunds are available at your point of purchase. 

If you purchased tickets at the venue Box Office and would like a refund for a postponed, rescheduled, or canceled event, you will need to bring the following items:

1. Your tickets
2. Proof of purchase
3. Credit card used to purchase the tickets 

If your event was postponed, requested refunds will be processed upon announcement of new date.

If your event was rescheduled, you have up to 30 days prior to the new date to request a refund.

If you purchased tickets online via AXS, please follow AXS's Refund Guidelines available through their website. 

The venue Box Office is not able to provide refunds for tickets purchased directly via AXS.

Florida Law prohibits the reselling of tickets on Ponte Vedra Concert Hall property.

Ticket scalpers and brokers are not recognized ticketing agents of Ponte Vedra Concert Hall and the validity of these tickets is not guaranteed. Purchasing tickets from any source other than PVConcertHall.com, AXS.com, or the venue Box Office is done so at the buyer's risk.

Any concert attendee who, knowingly or unknowingly, gains entry using invalid tickets will be subject to eviction without compensation. Guests are welcome to purchase replacement tickets based upon availability.

Ponte Vedra Concert Hall is not responsible for any tickets purchased by a third-party vendor.

For further questions or more details, please contact us at AmpInfo@TheAmp.com or call 904-209-3746.

Will Call will be located at the Box Office following venue renovations.

Will Call tickets can be picked up approximately two hours before doors open on the day of the ticketed show. The person whose name is on the account must be present and show their photo ID in order to pick up tickets. The Box Office cannot release tickets to anyone whose name does not appear on the account, and cannot make name changes over the telephone.