Accessibility Information
Ponte Vedra Concert Hall is dedicated to providing an enjoyable experience for everyone.
Patrons requiring special seating accommodations should request them at the time of purchase. Patrons may purchase up to three (3) companion seats in addition to their accessible seat. The Concert Hall will provide full wheelchair accessible seating in spaces or locations designated as such and no permanent fixed chair will be provided for these locations.
Tickets for the accessible seats go on sale at the same time as all other tickets go on sale for an event and are available on a first-come, first-serve basis. You may purchase accessible seating online at www.ticketmaster.com or at the venue Box Office. For any questions regarding accessible seating, please contact the Box Office at (904) 209-0367.
Accessible seating is available to those with mobility disabilities who require accessible seating because of their disability. This includes individuals who use wheelchairs, those who use other mobility devices and people who have significant arthritis, or severe respiratory, circulatory or cardiac conditions. Individuals who, because of their disability, cannot sit in a straight-back chair or those whose service dogs that cannot fit under a non-accessible seat or lie safely in the aisle are also permitted to purchase accessible seats.
Parking
Designated accessible parking for persons with disabilities is available . A valid, appropriate handicap placard or license plate is required to park in a space identified as reserved for persons with disabilities.
Guests should arrive early to ensure space availability and to allow time to reach their seats prior to the start of show. The parking lot opens two (2) hours before gates on the day of an event.
Restrooms
Both men’s and women’s restrooms are handicap accessible.
Service Animals
Service animals are permitted inside The Ponte Vedra Concert Hall. The Americans with Disabilities Act (ADA) defines a service animal as any dog, that is individually trained to provide assistance to an individual with a disability. All other animals, including pets and emotional support animals, are prohibited. Each service animal must remain with its owner and must be harnessed, leashed or tethered at all times, unless special circumstances exist.
Guests bringing in certified service animals may not take up any additional seats, unless a ticket has been purchased specifically for the seat. Service animals should rest in the seating area of the owner and not in the aisle. A guest whose service animal poses a threat to the safety of other guests and/or to employees, or whose animal is not housebroken, may be subject to corrective action. Corrective action may include rearranging seating or escorting the animal off of the premises.
Sign Language Interpreter
By request, The Ponte Vedra Concert Hall will provide sign language interpretation services, subject to availability. These services should be requested by emailing ampinfo@sjcfl.us at least three weeks prior to an event.
Wheelchairs
The Ponte Vedra Concert Hall has a limited number of wheelchairs available onsite to assist guests with mobility issues to and from their seats. Assistance can be requested at the by asking a member of our event staff. If you or a loved one will require assistance into or out of a wheelchair, please plan on bringing an able-bodied and competent companion to assist you.
Concessions and Merchandise
All concessions and merchandise areas are accessible.