Accessibility Information

All accessible parking is on a first-come, first-serve basis and is located in front of the Box Office in our on-site parking lot. Designated accessible parking for persons with disabilities is available. A valid, appropriate handicap placard or license plate is required to park in a space identified as reserved for persons with disabilities.

Guests should arrive early to ensure space availability and to allow time to reach their seats prior to the start of show.

Tickets for accessible seats go on sale at the same time as all other tickets go on sale for an event, and are available on a first-come, first-serve basis. You may purchase accessible seats online at www.AXS.com or at the venue Box Office. For any questions regarding the purchase of accessible seating, please email ticketing@theamp.com, or contact the Box Office at (904) 209-0399.

Guests purchasing accessible seating may purchase up to three (3) additional tickets for their companions. The Concert Hall will provide wheelchair accessible seating in spaces or locations designated as such.

Accessible seating is available to those with mobility disabilities who require accessible seating because of their disability. This includes individuals who use wheelchairs, those who use other mobility devices and people who have significant arthritis, or severe respiratory, circulatory or cardiac conditions. Individuals who, because of their disability, cannot sit in a straight-back chair or those whose service dogs that cannot fit under a non-accessible seat or lie safely in the aisle are also permitted to purchase accessible seats.

Guests requiring assistance are encouraged to arrive early to allow time for support. Upon arrival, guests should notify the nearest staff member or guest services representative.

Venue staff will make reasonable, good-faith efforts to assist with seating, navigation, and general accessibility needs. Day-of accommodations are subject to availability and venue conditions.

The venue has wheelchairs available for staff use when it becomes necessary to assist with patron mobility. These wheelchairs cannot be loaned to or left with a patron for seating purposes. Guests who require a wheelchair for the duration of the event should plan to bring their own.

SJCCE venues may offer assistive services depending on the event and available resources. These may include assistive listening devices, mobility assistance within the venue, and access to accessible restrooms and pathways.

Guests are encouraged to contact the venue in advance to confirm the availability of specific services: 

SJC Cultural Events, Inc.
ampinfo@theamp.com 
(904) 209-3746

Guests are encouraged to plan ahead to ensure the best possible experience. For questions or to request accommodations in advance, please contact:

SJC Cultural Events, Inc.
ampinfo@theamp.com
(904) 209-3746

All concessions and merchandise areas are accessible.

SJCCE is committed to continuously improving accessibility across its venues and events. Guest feedback is welcome and may be used to enhance future accessibility efforts.

Both men's & women's restrooms are handicap accessible. 

Service animals are permitted inside Ponte Vedra Concert Hall. The Americans with Disabilities Act (ADA) defines a service animal as any dog, that is individually trained to provide assistance to an individual with a disability. All other animals, including pets and emotional support animals, are prohibited. Each service animal must remain with its owner and under the owner's control. 

Guests bringing in certified service animals may not take up any additional seats, unless a ticket has been purchased specifically for the seat. Service animals should rest in the seating area of the owner and not in the aisle. A guest whose service animal poses a threat to the safety of other guests and/or to employees, or whose animal is not housebroken, may be subject to corrective action. Corrective action may include rearranging seating or escorting the animal off of the premises.

By request, The Ponte Vedra Concert Hall will provide sign language interpretation services, subject to availability. To allow for proper coordination, requests should be submitted at least 7 days prior to the event date using the form below.

While the venue will make reasonable efforts to fulfill accommodation requests, availability may vary based on timing and event logistics, and accommodations cannot be guaranteed without sufficient notice.

Sign Language Interpreter – Fill out form

Guests who require accessible seating but did not purchase it initially may request assistance prior to the event by emailing ticketing@theamp.com. Requests are subject to availability at the time of inquiry, and exchanges are not guaranteed, particularly for sold-out or high-demand events.

SJC Cultural Events, Inc. (SJCCE) is committed to providing an accessible online experience for all visitors, including individuals with disabilities. We strive to make PVConcerthall.com accessible and usable for everyone and continue to evaluate opportunities to improve website accessibility.

If you use assistive technology, such as a screen reader, eye-tracking device, or voice recognition software, and experience difficulty accessing information on this website, please email ampinfo@theamp.com. Include the URL of the page you were trying to access, a description of the issue, and your preferred contact information.

We will review your request and work to provide the information or assistance you need.

Ponte Vedra Concert Hall has a limited number of wheelchairs available onsite for staff use when it becomes necessary to assist with patron mobility.  Assistance can be requested at the by asking a member of our event staff.

These wheelchairs cannot be loaned to or left with a patron for seating purposes. Guests who require a wheelchair for the duration of the event should plan to bring their own. If assistance is required getting in and out of a wheelchair, please bring an able-bodied and competent companion to assist.